K-Factor collects, retains, and uses information about customers and other visitors to the site only for specific business purposes, including to protect and administer customer records and accounts; to comply with certain laws and regulations; to help design or improve K-Factor items and services, and to understand customers’ needs so that we can provide them with high-quality items and service.
If K-Factor believes it has a legitimate business reason for sharing identification and other personal information with a third party, such as to offer the customer certain discounts, products or services, it may share such information with third parties.
K-Factor may also disclose information about its customers to third parties as required or permitted by applicable law.
The information K-Factor learns from customers helps to personalize and continually improve the customer’s experience at K-Factor. K-Factor gathers the following types of information:
- Surname and forename
- Preferred language
- Delivery address and billing address
- E-mail address
- Website addresses/URL’s
- Telephone numbers
- Facsimile numbers
- Social security or other national ID numbers
- Items purchased
- Bank card information including card type, number, expiry date, security code, card holder’s surname and forename, and billing address.
K-Factor uses the information that the customer provides for purposes such as responding to the customer’s requests, customizing future shopping for him or her, and communicating with him or her.
In addition, K-Factor may also use standard software to collect non-identifying information about customers and other visitors to the site, such as:
- Date and time the site was accessed;
- IP address (a numeric address given to servers connected to the Internet); and
- Web browser used (collectively, “Anonymous Information”).
K-Factor hopes that by using Anonymous Information, it can update the site to make it more useful to you and other visitors. K-Factor reserves the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation.
In accordance with the CAN-SPAM Act enacted and signed into law in December of 2003, nomenclature information concerning customers may be processed automatically.
This processing is required in order to process customer orders. By indicating his or her e-mail address, the customer may receive confirmation of his or her order but also information on K-Factor promotions as well as on events via the Internet.
The customer may object to disclosure of his or her personal information by so informing K-Factor by submitting the modification of personal information request form on the website.
In the same way, the customer has a right of access, modification and rectification of personal data about himself or herself. This right may be exercised via e-mail or by submitting the modification of personal information request form on the website.
K-Factor protects the security of a customer’s information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information the customer inputs.
It is important for a customer to protect against unauthorized access to his or her account, password, and to his or her computer.
SHARING OF INFORMATION
With Your Consent: Other than as set out above, a customer will receive notice when information about him or her might go to third parties, and the customer will have an opportunity to choose not to share the information.
K-Factor reserves the right to resolve system problems using means including, but not limited to, examining accounting logs and other records, accessing an account’s mailbox and any other means necessary to ensure proper functioning of the system.
K-Factor does not guarantee the security of any data on the system including data transmitted using secure servers. K-Factor assumes no liability for the loss of private or confidential material. K-Factor customers should be aware that no computer system/network is completely
safe from system failures or intrusions by unauthorized parties, and therefore no sensitive material should be passed through the network.
K-Factor retain personal information for as long as we have a business need for it or as applicable laws or regulations or government orders require us to retain it. We maintain an information retention policy that is designed to comply with applicable laws and regulations. Customer information is stored in K-Factor computer system. That information is used to respond to any inquiries by the customer, to provide customer service, to customize future shopping for customers, to respond to any governmental or other inquiries regarding sales or other taxes, and for no other purpose.
PRIVACY OF CHILDREN
K-Factor encourages parents and guardians to be aware of and participate in their children’s online activities.
K-Factor strictly adheres to the Children’s Online Privacy Protection Act and will not knowingly collect, use or disclose personal information from any child under the age of 13 in any manner that violates this law.
K-Factor may contain links to other sites on the Internet that are owned and operated by third parties. Therefore, K-Factor disclaims any liability for any third party’s use of your personal information or Anonymous Information obtained through using the third party web site.
Prior to the arbitration, a period of time shall be allowed for the discovery or exchange of non-privileged information relevant to the dispute. The dispute shall be determined by arbitration in the customer’s hometown area, before one arbitrator. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
For any information, queries or complaints regarding the policy, the customer may Contact K-Factor by submitting the modification of personal information request form on the website.