Functional Subject Matter Expert III (Virtualization SME) VMware VDI (CLIN 221).

The Contractor shall engineering all VDI designs, deployments, integrations, and maintenance of VDI systems and components to include printing within the FBI. Will maintain, patch and document the current environments, design, document, and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use by the FBI.

Position requirements and duties of the Functional Subject Matter Expert III (Virtualization SME). VDI

  • The Contractor shall engineer and configure printing between various classification levels and ensure the security of data for all FBI VDI systems.
  • The Contractor shall engineer, deploy and O&M the Microsoft operating system baseline image for Windows 7 and Windows 10 or later for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due Quarterly, NLT the 15th of each month (January, April, July, and October).
  • The Contractor shall provide engineering, deployment and transition to O&M services for a broad range of current and future virtualization and hyper converged technologies and Microsoft applications and technologies, or other third party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to: Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products.
  • The Contractor shall create automation scripts and deploy orchestration and automation processes and products to support the FBI’s VDI, workstation and Controlled Interface environments which are expected to provide reduced spin up / spin down times, standardized deployments, business process automation, self-service portals, user and customer experience enhancements, automated patching and maintenance.
  • The Contractor shall proactively address performance and anticipated user requirements.
  • The Contractor shall be able to support both a Windows and Linux mixed environment.
  • The Contractor shall have expert experience in implementing and supporting both Citrix Xen Desktop and VMware Horizon, Application Virtualization, Load Balancers, VMware vSphere, hypervisor design, hyper converged deployments, VSAN administration, Microsoft SQL, Active Directory, GPO management, Virtual Desktop Infrastructure deployments of 5000+ desktops, and VMware VDI environments.
  • The Contractor shall be responsible for the engineering, deployment and O&M of hyperconverged server and storage solutions for use in the FBI’s VDI environments. Current implemented hyper converged technologies include but are not limited to Nutanix, Dell, and VMware.
  • The Contractor shall be responsible for the engineering, deployment and O&M of enterprise sever virtualization solutions supporting the FBI’s VDI, print and application and OS delivery environments. Current implemented server virtualization technologies include but are not limited to VMware and Hyper-V.
  • The Contractor shall design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training and maintenance.
  • The Contractor shall ensure that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
  • The Contractor shall ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
  • The Contractor shall assist with system accreditation and monitoring.
  • The Contractor shall provide timely problem resolution.
  • The Contractor shall provide recommendations for future hardware requirements, as well as benchmarking and testing of hardware prior to FBI adoption. Hardware categories include but are not limited to workstations and components, printers and components, hyper converged infrastructure and peripherals.
  • The Contractor shall install, configure, test and maintain system management tools for all data center network components.
  • The Contractor shall proactively ensure the highest levels of systems and infrastructure availability.
  • The Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
  • The Contractor shall maintain security, recovery, and redundancy strategies.
  • The Contractor shall write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning of virtualized resources.
  • The Contractor shall participate in the design of information and operational support systems.
  • The Contractor shall provide 4th level support.
  • The Contractor shall liaise with vendors and other IT personnel for problem resolution.
  • The Contractor shall ensure technical documentation exist for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
  • The Contractor shall provide real time alerts and dashboard information on network performance and availability.
  • The Contractor shall document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
  • The Contractor shall continually transition knowledge to the government staff through training and assistance on how to use the technology using industry best practices.
  • The Contractor shall provide real-time reporting of provisioned and non-provisioned resources such as bandwidth utilized to include performance metrics for availability, performance and trends

Experience/Education requirements for the Functional Subject Matter Expert III (Virtualization SME). VDI

A master’s degree preferred. 10 years of relevant experience designing and implementing virtual platforms, applications, and server virtualization solutions required. Citrix Certified Expert (CCE-V), VMware Certified Professional 6, Desktop and Mobility (VCP6-DTM), Microsoft Certified Solutions Expert (MCSE), Nutanix Support Specialist (NSS) preferred.